Privacy Policy

Last updated: 15 July 2025

This Privacy Policy describes how Tuff Club Stuff (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tuffclubstuff.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit directly through our Services may include:

  • Contact details: name, address, phone number, and email.
  • Order information: billing and shipping addresses, payment confirmation, email, and phone number.
  • Account information: username, password, security questions, and other credentials.
  • Customer support information: information you provide when contacting us for support.

Information We Collect about Your Usage

We may automatically collect certain information about how you interact with our Services ("Usage Data"). This may include device information, browser type, network connection, IP address, and activity on our Site. We use cookies, pixels, and similar technologies to collect this data.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including:

  • Service providers who collect data on our behalf (e.g., Shopify).
  • Payment processors who handle billing details to fulfil orders.
  • Advertising and analytics partners who help us understand usage and improve services.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, fulfil deliveries, handle returns, manage your account, and provide customer service.
  • Marketing and Advertising: To send promotional messages and tailor advertising. EEA residents have additional rights regarding this processing.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or illegal activity.
  • Communicating with You: To respond to inquiries and improve our services.

Cookies

We use cookies to enhance your experience, run analytics, and improve our services. For details on Shopify cookies, see Shopify’s Cookie Policy. Blocking cookies may limit functionality on our Site.

How We Disclose Personal Information

We may share your personal information with third parties where necessary, including:

  • Vendors and service providers (IT, payments, analytics, support, fulfilment).
  • Business and marketing partners (under their own privacy policies).
  • With your consent or at your direction, e.g., for shipping or social login integrations.
  • Affiliates and group companies, where relevant to business operations.
  • Authorities or other parties where required by law.

International Transfers

Where personal information is transferred outside Europe, we use legal mechanisms such as Standard Contractual Clauses or equivalent safeguards to ensure protection.

If you have questions about our privacy practices or wish to exercise your data rights, contact us at team@tuffclubstuff.com.