Terms & Conditions

Website Usage Terms

Welcome to Tuff Club Stuff. By accessing or using this website www.tuffclubstuff.com, you agree to comply with and be bound by these terms and conditions. If you do not agree, please do not use this website.

Access and Use of the Website

  1. General Access: Most areas of our Website are accessible without the need for registration. However, some parts may require you to register to gain access.
  2. Modifications to Terms: We reserve the right to change these terms at any time by updating this page. It is your responsibility to review the terms periodically. Continued use of the Website following changes indicates your acceptance of the new terms.
  3. Website Availability: We strive to keep our Website available at all times but do not guarantee uninterrupted access. Temporary suspensions may occur due to maintenance, system failures, or reasons beyond our control.

Placing and Processing Orders

  1. Order Placement: Orders can be placed through our online checkout process. Before finalising your order, you will have the opportunity to review and correct any errors. An order acknowledgment will be sent to you via email.
  2. Contract Formation: A binding contract is created when we dispatch your order. For customised items, the contract is formed once the design/sample is approved and production begins.
  3. Customised Orders: Full production of customised products only begins once you have approved the design or sample in writing.
  4. Pricing and Charges: All prices include VAT (where applicable). Any additional charges (packaging, shipping, insurance) will be clearly shown during checkout.

Returns, Cancellations, and Refunds

  1. Customised Products: Custom-made products are exempt from the standard right to cancel. Returns or refunds are only available if the product is faulty or does not match the approved specification.
  2. Sample Process: For orders of 25 units or more, a physical sample may be produced. If you choose not to proceed after reviewing the sample, a charge of £160 applies. Beyond this stage, cancellations or refunds are not accepted once production begins.
  3. Faulty Items: If a manufacturing fault is found, or goods do not match the approved sample/specification, we will replace the items or offer a resolution. Issues must be reported within 7 working days of receipt.
  4. Non-Custom Items: Non-customised products may be returned within 30 days in original condition for a full refund. Return postage is the customer's responsibility unless the item is faulty.

Delivery and Ownership of Goods

  1. Delivery Process: Orders are delivered to the specified address. Delivery times may vary but we aim to meet agreed timelines.
  2. Ownership Transfer: Ownership transfers to you upon delivery. Once delivered, goods are at your risk.

Product Issues and Liability

  1. Product Discrepancies: Notify us within 7 working days if goods are incorrect, damaged, or incomplete. We will correct, replace, or refund as necessary.
  2. Non-Delivery: If goods are not delivered within 30 days and you notify us within 40 days of the order date, we will resolve the issue.
  3. Liability Limitation: For customised items, refunds are only provided where legally required. We are not liable for indirect or consequential losses except as required by law. Your statutory rights remain unaffected.

Intellectual Property and Use of Content

  1. Content Usage: You may print or download material for personal use only. Any other use, including for commercial purposes, is prohibited without prior written consent.
  2. Intellectual Property Rights: All content on this Website is owned by us or our licensors and protected by copyright and other intellectual property laws.
  3. Termination of Use: If you breach these terms, your permission to use the Website terminates immediately, and you must destroy any copied materials.

User Conduct and Submission of Materials

  1. User Conduct: You must not misuse this Website by posting or transmitting harmful, offensive, or unlawful content. Violations may result in restricted access and legal action.
  2. Submission of Materials: Any material submitted (excluding personal information covered by our Privacy Policy) is considered non-confidential and non-proprietary. We may use, copy, and distribute it for any purpose.

Links to Third-Party Websites

  1. Third-Party Links: This Website may contain links to external sites for convenience. We do not endorse these sites and are not responsible for their content or availability. Access is at your own risk.
  2. Linking to Our Website: You may link to our homepage, provided you do not misrepresent your relationship with us, alter branding, or link from offensive or unlawful sites.

Registration and Account Security

  1. Account Registration: Users must be over 18 to register an account. Each account is for individual use; sharing credentials is prohibited.
  2. Security: You are responsible for keeping your account credentials safe. Notify us immediately if compromised.
  3. Account Suspension: We reserve the right to suspend or cancel accounts if terms are breached.

Disclaimers and Limitations of Liability

  1. Accuracy of Information: While we strive to provide accurate information, we do not guarantee completeness or accuracy. Content may change without notice.
  2. Website "As Is": The Website is provided without warranties of any kind. We disclaim all implied warranties to the fullest extent permitted by law.
  3. Liability Exclusion: We are not liable for indirect or consequential losses, including loss of data or profits, except where liability cannot be excluded by law.

Governing Law and Jurisdiction

  1. Applicable Law: These terms are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of UK courts.
  2. International Use: Accessing this Website from outside the UK is at your own risk and subject to local laws.

Miscellaneous Provisions

  1. Assignment: You may not transfer your rights or obligations under these terms without our written consent.
  2. Severability: If any provision is found invalid, the remaining terms continue to apply.
  3. Third-Party Rights: Only parties to these terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.

This document outlines the key terms and conditions for using Tuff Club Stuff’s Website. By continuing to use our Website, you confirm you have read, understood, and agreed to these terms.